Tune in · ACOS beat
Sense
- Description
- Continuously read load, sentiment and signals across the portfolio — answer the why with live data, not one-off interviews.
- Objective
- Determine the true root cause and the available capacity before deciding what to change.
- Approach
- Pulse surveys, sentiment from comms tools, behavioural telemetry, calendar density and ticket volumes — continuous sensing replaces one-off interviews.
- Tools
- Force Field Analysis, Sonar Pulse, Octo weak-signal scan, the Capacity Foundation strip.
- Deliverables
- Live capacity reading per population, root-cause hypothesis, named “what we will not touch yet”.